What payment methods do you accept?
We accept the payment methods available at checkout. All available options will be displayed securely during the checkout process.
How long does it take to process my order?
Orders are usually processed within 1–2 business days, Monday through Friday, excluding public holidays. Once your order has been shipped, you will receive a shipping confirmation with tracking information.
How long does delivery take?
Estimated delivery times are:
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EU & Switzerland: 8–10 working days
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United Kingdom: 6–10 working days
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South Africa: 8–12 working days
Delivery times are estimates and may vary depending on the destination, carrier, customs, or other circumstances outside our control.
Will I receive tracking information?
Yes. Once your order has been shipped, we will send you an email containing your tracking information. Please allow up to 48 hours for the tracking information to become active.
Can I change or cancel my order?
If you need to change or cancel your order, please contact us as soon as possible after placing it. We will do our best to accommodate your request before the order is processed or shipped.
What is your return policy?
We offer a 30-day return policy. Items must generally be returned in their original condition, unworn and unused, with original tags and packaging where applicable.
Please contact us before sending any return. For complete details, please refer to our Return Policy.
Who pays for return shipping?
Customers are generally responsible for return shipping costs. If an item arrives damaged, defective, or incorrect, please contact us so we can assist you.
What should I do if I receive a damaged or incorrect item?
Please contact us as soon as possible with your order details and, where appropriate, photos of the item received. We will review the issue and help find a suitable solution.
Do you ship internationally?
We currently ship to Switzerland, European Union countries, the United Kingdom, and South Africa.
Will I have to pay customs duties or taxes?
Depending on your destination, customs duties, import taxes, or other charges may apply. These charges are generally the responsibility of the customer.
How can I contact Valestera?
If you have any questions about your order, products, shipping, or returns, our customer support team is happy to help.
Email: contact@valestera.com
Phone: +33 631036076
Address: 3 Chemin Simon Vouet, 31100 Toulouse, France
How can I find the right size?
We recommend checking the size information provided on the individual product page before placing your order. If you are unsure about sizing, please contact us and we will be happy to assist you.
What if an item I want is sold out?
We regularly update our collection. If an item is unavailable, please check back later as selected styles may become available again.
Is my payment information secure?
Yes. Payments are processed through secure payment systems. We do not directly store your complete payment card information.
Can I place an order without creating an account?
Yes. You can complete your purchase using the checkout options available on our website without necessarily creating an account.
Where is Valestera located?
Valestera is based in Toulouse, France.
Valestera — Feminine style, made for every beautiful moment.